Service Policy

1. Service Overview

At Vorqelune, we are committed to providing exceptional service for all your luxury mirror needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@vorqelune.com
• Phone: +44 800 072 2291
• Address: 122 Shrewsbury Rd, London E7 8QB, United Kingdom

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM GMT
• Saturday: 10:00 AM - 4:00 PM GMT
• Sunday: Closed

3. Mirror Services

3.1 Available Services

• Professional mirror installation
• Mirror restoration and repair
• Frame refinishing
• Glass replacement
• Custom mirror creation
• Mirror cleaning and maintenance

3.2 Service Timeframes

Standard service timelines:

• Assessment: 1-2 business days
• Minor repairs: 3-5 business days
• Major repairs: 7-14 business days
• Custom mirror creation: 14-28 business days

4. Warranty Services

4.1 Standard Warranty

All mirrors purchased from Vorqelune include:

• 30-day satisfaction guarantee
• 2-year warranty against manufacturing defects
• Professional installation warranty
• Glass quality guarantee

4.2 Extended Warranty

Optional extended warranty services include:

• 5-year comprehensive protection
• Priority repair service
• Annual maintenance service
• Accidental damage coverage

5. Custom Services

5.1 Bespoke Mirror Creation

• Custom size and shape design
• Frame customisation
• Specialty glass options
• Unique finish selections
• Installation planning

5.2 Professional Services

• Interior design consultation
• Space planning
• Lighting assessment
• Commercial project management

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Complimentary
• Detailed consultation: £50
• Site survey: £75

6.2 Service Costs

• Minor repairs: £75-150
• Major repairs: £150-500
• Custom work: Quoted per project
• Installation: From £100

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all services
• Quality testing before delivery
• Photographic documentation
• Satisfaction guarantee
• Follow-up quality checks

8. Service Requests

8.1 How to Request Service

1. Contact our support team
2. Describe the service needed
3. Receive initial assessment
4. Schedule service appointment
5. Approve service quote

8.2 Required Information

• Mirror details and specifications
• Purchase date and location
• Detailed description of requirements
• Photos (if applicable)
• Preferred service timeline

9. Service Guarantees

We stand behind our services with:

• 90-day warranty on repairs
• Satisfaction guarantee
• Professional workmanship
• Premium materials
• Expert craftsmanship

10. Updates to Service Policy

Vorqelune reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.